The warranty is always with the manufacturer.
In ALL cases contact us before sending anything back. Any return will be assessed a 50% re-stock charge and will be given in the form of store credit, unless the error is our error.
If you change your mind about wanting a reserved item before it ships to us and we can adjust our order, no-problem. However once the item ships to us, OR our order is locked in there will be a 50% re-stock charge on any cancellation or return. Items in scales other than N are considered Special Order and are non-cancellable, non-returnable.
When we goof - (it happens -- we're human) we may elect to send you a check to refund any overcharge and the shipping cost for the item sent in error. For regular customers we credit the overcharge to future purchases. In some cases it is cheaper to credit you with a refund and you keep the item so we occasionally do that.
We can ship to virtually any address in the world. We ship by USPS-Priority Mail only.
We will estimate shipping and delivery dates for you based on the availability of your items.